I thought that MOOD: Des Moines just did business music service. Shouldn’t I work with a Professional Sound System Designer?
MOOD: Des Moines is an affiliate of MOOD Media Corporation, the world’s leading provider of business music, and Iowa Audio Video, the parent company of MOOD: Des Moines brings over 60 years of audio and video design integration to Des Moines, Ames, Fort Dodge, Creston, Clear Lake, Mason City, Marshalltown, Ottumwa, Creston, Jefferson and everywhere in between. Additionally, MOOD: Media Corporation has designed, installed and maintained more sound systems than any company in the world!
What happens if some of my audio/video equipment stops working — can MOOD: Des Moines repair it?
Absolutely! In addition to expert design and installation, MOOD: Des Moines prides itself by offering a highly trained repair technician team. We are a local company. Our technical staff is dedicated to responding to service calls within 24 hours, and our weekend and holiday service is available 365 days a year. It is the policy of Iowa Audio Video to never leave you, the customer, down. We even provide no charge loaner equipment until your, customer-owned, equipment is repaired. Additionally, we can service your business any time, anywhere through our service network throughout the country.
My commercial space is under construction. Can MOOD: Des Moines work with my builder to fit in the sound system?
Of Course! Our expert system design engineers, technicians, and sales staff are accustomed to working with architects, interior designers and builders to ensure your system meets with the engineering and aesthetic requirements of your space. We provide this expert consultation at no additional charge to you!
I have multiple business locations that are spread out geographically. Can I get them all installed at the same time?
Absolutely. Because MOOD: Des Moines’ service network, we can complete installations in Des Moines, Ames, Fort Dodge, Marshalltown, Ottumwa, Clear Lake, Mason City, Jefferson, Creston and everywhere in between, all according to your schedule. Additionally, we work within the affiliate and corporate owned MOOD Media Corporation offices nationwide, enabling us to extend your audio and video image well beyond our backyard.
If I call for a system installation or service, who will come out to do it?
MOOD: Des Moines guarantees you’ll always work with a MOOD: Des Moines employee. Our expert design, installation and service technicians receive extensive training and maintain dozens of certifications within their areas of expertise. You can rest assured that the MOOD: Des Moines support you count on will be available to you at every step of the way. We are so confident that you will be more than satisfied with the service we provide, we offer a fantastic guarantee! If you find that our products or service do not meet your expectations within the first 30 days of installation, we will remove the equipment and you will pay nothing.
Why does my music receiver read “LOS MUSIC”?
Please unplug your receiver, please wait for 30 seconds, and re-plugin the receiver. If this process does not correct the problem, please contact the Technical Support Department at MOOD: Wisconsin.
How do I "Force Update" my MOOD: Profusion IS?
How do I turn messages "ON" with my MOOD: Profusion IS?
How do I force a message to play with my MOOD: Profusion IS?
"I need to change my..."
Below are the logins buttons for each specific receiver MOOD: Des Moines offers. Not to worry, if you aren’t quite sure how to do this simply click on the Technical Support button and we will be happy help you. MOOD: Des Moines is always here to help! Thanks!
Below is the button to login into the MOOD: Voice site. If you do not have, or remember your login information, not a problem. Simply click on the Technical Support button and we will be happy to help you.
Can’t find a channel? Please remember to look at which programming package you have and if that particular channel is included. We would be happy to change your programming package to meet your needs. Please give us a call to change it for you. Thanks!
Music Channel Directories
MOOD Des Moines | Iowa Audio Video’s goal to help you find the answer to your issue as fast as we can. Listed here are some of our general questions that we receive on a daily basis. Additionally, listed are helpful links to help you change your music channel, change your television channel/programming, change your voice message for your on hold system, or overhead system and change your digital signage message.
Rest assured, if you are not able to find the answer to your question listed here. Please, simply click on the Technical Support button to fill out the form, or simply give us a call.
We are a local company. Our technical staff is dedicated to responding to service calls within 24 hours. And, even weekend and holiday service is available 365 days a year. It is the policy of Iowa Audio Video’s to never leave you, the customer, down. We’ll even provide no charge loaner equipment until your, customer-owned, equipment is repaired.
We realize that the music you play within your business is an extension of the image you want to convey to your customers, and is of great importance! We want to ensure that you will be more than satisfied with the service we provide. We even offer a guarantee! If you find that our products, or our service does not meet your expectations within the first 30 days of installation, we will remove the equipment and you will pay nothing.
Didn’t find the answer?
No Problem! Please simply click on the button below to contact either or Billing Department, or Technical Support. We’re more than happy to help you!